Refund Policy
1. Nature of Digital Goods
By purchasing from Ty Khai TopUp, you acknowledge that you are buying **digital goods and services**. Once a top-up has been successfully processed and delivered to the provided Game ID, the transaction is considered final.
2. No Refund Policy
We generally do not offer refunds once an order is marked as "Completed" or "Processing" if the delivery has been initiated.
Refunds will NOT be issued for:
- Providing the wrong Game ID, UID, or server info.
- Changing your mind after the payment is confirmed.
- Being banned from a game for violating its own terms of service.
3. Exceptions for Refunds
We will issue a full or partial refund in the following specific circumstances:
- **Technical Failure:** If a system error on our end prevents the delivery of your order.
- **Out of Stock:** If we are unable to fulfill your order due to stock unavailability within 24 hours.
- **Duplicate Payment:** If you were accidentally charged twice for the same order due to a payment gateway error.
4. Dispute Process
If you believe you are entitled to a refund, you must contact us via Telegram (**@Vichet_SAT**) within 24 hours of the transaction. Please provide your **Order Number** and a screenshot of your payment receipt.
5. Processing Time
Approved refunds are typically processed within 1-3 business days. The funds will be returned via the same payment method used (ABA, Wing, etc.) or as store credit, depending on the situation.
Last Updated: April 19, 2026